Frequently Asked Questions

LiquiSale is a Canadian liquidation retailer offering brand-new and open-box products from top brands — Amazon Basics, Graco, Black+Decker, Hamilton Beach, Mr. Coffee, Room Essentials, Threshold, VTech, and more.

Our catalog covers:

  • Small kitchen appliances (coffee makers, toasters, air fryers, food processors)
  • Baby & toddler essentials (car seats, strollers, bottle warmers)
  • Pet supplies and pet apparel
  • Patio furniture, umbrellas, and outdoor living
  • Home storage, décor, and lighting
  • Toys and learning products

All items are priced up to 80% off retail. New inventory is added weekly across our Canadian warehouses in Toronto, Montreal, Ottawa/Gatineau, and Quebec City.

LiquiSale ships across Canada with three delivery options:

  • Free Standard Shipping — 2 to 4 business days for all Canadian orders.
  • Free Local Delivery — within a 70 km radius of Montreal, Toronto, Ottawa & Gatineau, and Quebec City.
  • Express Shipping — 1 to 2 business days for an additional fee, quoted at checkout based on your postal code.

Delivery times exclude weekends and statutory holidays. LiquiSale does not currently ship outside Canada.

You have 7 days from the date of delivery to request a return if the product arrives with a functional defect or doesn't match its listed condition.

To be accepted:

  • The item must be unused and in original packaging.
  • All accessories, manuals, and included parts must be returned.
  • Cosmetic imperfections already disclosed in the product listing (Open Box / Minor Scratches category) are not grounds for return.

To initiate a return, email administration@liquisale.com with your order number and photos of the issue. See our full Return Policy for details.

Every LiquiSale product is graded transparently into one of three condition categories, always disclosed on the product page:

  • Brand New — never used, in original sealed packaging. Sourced from surplus stock, closeouts, and end-of-series inventory.
  • Opened for Inspection — brand-new items that were opened only to verify contents, quality, or completeness. Functionally identical to new.
  • Open Box / Minor Scratches — items with minor cosmetic imperfections (scratches, dents on packaging or item) fully disclosed. Item is unused and fully functional.

Learn more on our condition explainer pages: Brand New, Opened for Inspection, Open Box & Minor Scratches.

Returns based on delivery incompatibility (item too large for elevator, doorway, hallway, or building entry) are not accepted. Full product dimensions are listed on every product page — please measure your access path before ordering oversized items such as furniture, patio umbrellas, or large appliances.

If you're unsure whether an item will fit, contact us at administration@liquisale.com before placing your order.

Once your return is approved, refunds are issued to your original payment method:

  • Credit card — 5 to 10 business days to appear on your statement.
  • PayPal — instant to 3 business days.
  • Debit / Interac — 1 to 5 business days.
  • Shop Pay Installments — refund applied to the payment schedule within 5 business days.

You'll receive an email confirmation the moment your refund is processed.

Our Canadian customer support team responds to all inquiries within 24 business hours, Monday to Friday.

We're happy to help with product questions, order tracking, returns, warranty inquiries, and delivery scheduling.

Liquidation means we source inventory that retailers need to move quickly: surplus stock, end-of-season closeouts, canceled orders, and open-box returns. Rather than sitting unused in warehouses, these products are passed to LiquiSale customers at up to 80% off retail.

Every item is verified for quality and its exact condition is transparently disclosed before purchase. Liquidation does not mean damaged or defective — it means smart pricing on legitimate merchandise.

Yes. Open Box products at LiquiSale are functionally new — the packaging or item may have minor cosmetic scratches, but the product itself works exactly as intended. Every Open Box item is inspected before listing, and any imperfections are photographed and disclosed on the product page.

You still receive the original manufacturer's warranty when applicable.

Most brand-new items sold at LiquiSale come with the original manufacturer's warranty. For Opened for Inspection and Open Box items, warranty coverage depends on each manufacturer's policy and is noted on the product page when confirmed.

If you have a specific warranty question before ordering, email administration@liquisale.com — we'll clarify what coverage applies.

LiquiSale operates as an online-only Canadian retailer. We do not currently have retail showrooms open to the public.

However, we deliver directly to Montreal, Toronto, Ottawa/Gatineau, and Quebec City with free local delivery within a 70 km radius, and offer free standard shipping everywhere else in Canada.

We accept all major payment methods secured with industry-standard SSL encryption:

  • Visa, Mastercard, American Express, Discover
  • Shop Pay, Apple Pay, Google Pay
  • PayPal
  • Shop Pay Installments — interest-free 4-payment plan on eligible orders

Once your order ships, you'll receive an email with a tracking link from our shipping partner. You can also log into your LiquiSale account to view all past and current orders with live tracking status.

If tracking hasn't updated within 3 business days of your shipment confirmation, contact us at administration@liquisale.com and we'll investigate immediately.

Orders enter fulfillment quickly — usually within 2 business hours. If you need to cancel or modify (change address, remove an item), email administration@liquisale.com immediately with your order number.

We'll do our best to accommodate before the order ships. Once shipped, modifications and cancellations are no longer possible — our standard 7-day return policy applies.

New liquidation lots arrive weekly at our Canadian warehouses. We recommend subscribing to our email newsletter to be first in line — top items in high-demand categories (car seats, small appliances, patio furniture) often sell out within 24 hours of listing.