Return Policy
At LiquiSale, we understand the importance of providing a positive customer experience, even when dealing with liquidation products. While such items are generally considered final sale, we stand out by offering a return policy for products that are defective or have functional issues.
Please review the following conditions for returns:
1. Eligibility for Returns
- Returns are only accepted for products that have a verified defect or a functional issue.
- Requests for returns must be made within 7 days of delivery.
2. Condition of Returned Products
- Products must be returned in their original condition, undamaged (except for the defect or undisclosed damage), unused, and with their original packaging.
- The defect or the functional issue must be verified.
3. Incompatibility or Restricted Access
Returns will not be accepted in cases where:
- The dimensions of your space or delivery address prevent proper delivery or installation.
- The product is not compatible with your installation space.
4. How to Initiate a Return
- Log in to your LiquiSale account.
- Go to the Order History section.
- Select the order and click on Return This Product.
- You will receive a return shipping label to send back your item.
5. Return Shipping Fees
There are no return shipping fees for approved defective, faulty, or physically damaged products.
6. Refund Process
Refunds are issued using the original payment method within the following timeframes:
- Credit Card: 5 to 10 business days.
- PayPal or other methods: Generally faster, often instant or within 1 to 3 business days after receiving the return.
7. Packaging and Shipping
- Returned products must be properly packaged, as they were in their original state, to prevent further damage during transportation.
- LiquiSale is not responsible for any damages that occur during the return shipping process.
8. Disclaimer
LiquiSale reserves the right to refuse any return that does not meet the conditions outlined above.